Retribution

I was sitting on the couch, phone held to my ears while an automated female voice tried to guide me through the process-and I wanted to talk to a real live person-but no,no way!
We went around in loops while she tried to pry information out of me and help me herself-which in this situation would not have worked, but she was persistent.I kept muttering ,"Customer Care"which was what she told me I had to do if I needed to talk to a flesh and blood human being.But she was in no mood to let me go-until I was on the verge of hanging up!All the while,she said I could press one if I wanted more information on this, two if I wanted more information on that and also that all I had to do was say 'customer care' and I would be magically transferred to the next available....
While this annoying monologue went on and on,I was soundlessly swearing at her,at my unlucky stars,at the situation that compelled me to make that call and the world at large when it hit me-I know what all those crazies who come up with rude,unthinking,ignorant comments should be employed for!!Especially the ones who go on and on about how outsourcing has dried up their livelihood and that it is unfair and that they need jobs back here.
I am not a very confrontational person,so I was cordial and did not throw a fit at having been made to wait and listen to a disjointed voice trying to forsee what I wanted.Even if I did,think about it,what could the live person who finally feels my wrath-justified or not-do?They can only grit their teeth,never lose their cool,never raise their voice EVEN when the customer is so obviously wrong!!You pacify,mollify,but never say fie!!
The real, live, breathing human of the fairer sex who finally helped me was very nice and sweet and coincidentally(I wonder what the chances are) the same person who had left a message on my machine the previous day, asking for more information to process a claim.
Anyway, imagine working in customer care and being at the receiving end of a rant delivered by a person with a justifiable or unjustifiable reaction to some issue-you need your job-if you don't do well your job will be outsourced and you will be back typing away your frustration at this unfair world in your cloak of anonymity-so hang in there, soften your voice and your stance and mollify, pacify, apologize. All the while your anger keeps rising-you want to be  back at your hovel making irrational, baseless and cruel comments which will help you feel so much better-but you can't!!Perfect retribution if you ask me!!
Have you seen a person's head explode in frustration or anger or some such extreme emotion? I know we use that term figuratively all the time-okay, an aside-the middle schooler was taught the difference between literal and figurative and now asks for every threat made by his mother to be clarified- figurative or literal? Make a guess what I want to say? Anyway, how does it feel to tamp down your anger and ire and to make it worse, sound pleasant and cool and calm when all you want to do is get up and whack this person right across their face and utter some choice epithets and put them in their place? That, that is Divine retribution!!!